▷ 7 Best Knowledge Base Softwares & Apps In 2022 [Pricing and Reviews] (2023)

The best knowledge base software

These are the best knowledge management software in 2021:

  1. Slite - The perfect tool for remote teams
  2. ZenDesk
  3. HelpJuice
  4. Atlassian
  5. HelpCrunch
  6. Document360
  7. HubSpot Service Hub

What is the best knowledge management software?

It's 2021 and having stray files stored all over the place just isn't going to do it anymore.

Sure, it used to work just fine keeping company information in a variety of computers, email accounts, folders, apps and systems. However, this kind of ad-hoc information management is messy, ineffective and more often and leads to problems and additional work down the road. That's just not going to cut it this year.

Knowledge base software helps avoid these kinds of organizational pitfalls, but there are so many options out there. How are you supposed to determine which which knowledge base app will work best for your team?

We're here to help. We've scoured reviews, company websites, knowledge base articles, blogs and social media posts in order to determine the best knowledge management software out there today. Finally, we came up with our top 7 picks for you to try in 2022. Think about what kinds of solutions your organization requires, give them a read through, think about which software aligns best with your needs and choose 1 or 2 of them that you'd like to try.

Now that's going through 2022 on the right foot.

Find out what is the knowledge base software your team will finally use. We'll guide you through our top picks and get you started in no time.

1. Slite: The solution your whole team will love

If you’re considering a new internal knowledge base that supports all of your working knowledge (projects, updates, discussions, meetings), you should give Slite a try. Slite's overarching mission is to help teams collaborate and work together better, no matter where they're located. They absolutely accomplish this with our knowledge base software as they unite entire teams' knowledge with a single, easy-to-use tool.

▷ 7 Best Knowledge Base Softwares & Apps In 2022 [Pricing and Reviews] (1)

Handy and updated

Three things set Slite apart as a knowledge management solution. The first is that we aren't just a knowledge or document management solution. Slite is built on the strong belief that knowledge base software fail because the information lives too far away from our day-to-day jobs. This was true when the knowledge base was a printed handbook you stored in your desk drawer, and it's true when it's a clunky software you open on your first day on the job, never to be looked at again. The content is stale, outdated and useless.

Not your classic knowledge base

Slite fights this by not being your classic knowledge base. You can store any kind of company information you can imagine, ranging from meeting minutes & analytics to customer support & CRM information to frequently asked questions (FAQs) and technical documentation. Knowledge works best when it's where both your customers and your team can find you.

Intuitive experience

The second is the guarantee of team-wide adoption. There's no point in putting together a knowledge management system if no one is using it. Because every professional team has members with different technological abilities, we designed Slite’s user experience to be so intuitive that anyone can take it for a spin and immediately get it.

Find anything

Finally, Slite's knowledge management system discoverability functionalities automatically highlight what's new and popular, so team members will always be shown the most up-to-date and important information. And our search function is lightning fast!


Our knowledge base software is already being used daily by more than 8,100 growing teams worldwide.

Best of all, you can get started with our knowledge base software for free. After that, you can upgrade to our standard plan for $6.67 USD per member, per month. However, you only pay for what you use (members active within the last 30 days). This plan includes unlimited docs, read-only permissions, administrator rights, a usage dashboard, and an enforced Google single sign on.

If you really want to take advantage of everything that Slite has to offer, enterprise plans with an account manager, openID SSO, a service level agreement, priority support, and a custom contract and invoicing are available upon consultation.


  • Free and reasonably priced paid plans
  • Easy to use and intuitive
  • Perfect for any kind of documentation you can dream up
  • Accessible regardless of tech experience
  • Wide range of ready-to-use integrations
  • Apps for desktops, webpages, iOS, and Android
  • An ideal software for internal knowledge bases
  • Great solution for teams of all sizes


  • Takes some time to learn to use the full range of features
  • Limited features on the free plan
  • Not a good solution for external, customer service focused knowledge base

2. ZenDesk: ​The old faithful customer service tool​​​

▷ 7 Best Knowledge Base Softwares & Apps In 2022 [Pricing and Reviews] (2)

ZenDesk is one of the oldest knowledge base solutions out there, and it's still around for a good reason. It's incredibly popular for customer service, customer satisfaction and call center uses, but it can also be used as an external knowledge base software more generally. This makes ZenDesk a great option if you're looking for a comprehensive customer care solution.

Unique integrations

ZenDesk also has some unique integrations that you should be sure to check out. Along with standard customer service and ticketing functionalities, it also has chat features, can import files from Google Docs, provides multilingual content, has content restoring capabilities and even offers an AI Answer Bot that can help you automatically respond to emails.

Customer support

If you want to provide resources for customers to troubleshoot their own roadblocks, you can set up a help center or a community forum. They also have tons of integrations to choose from, both externally and with their other products.


Pricing wise, ZenDesk’s offerings are a bit confusing. Nevertheless, it’s definitely best suited for larger, more well-established businesses.

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ZenDesk doesn’t have a free plan, but they do have a free trial you can take advantage of to get your bearings. After that, their paid plans range from 49 EUR to 99 EUR per agent, per month. Definitely not a cheap price tag.

Their most basic paid plan includes:

  • An industry-leading ticketing system
  • Messaging across web, mobile, and social
  • Email, voice, SMS, and chat support
  • A help center
  • Easy-to-set-up workflows & automations
  • 50 AI-powered automated answers
  • A unified agent workspace
  • Reporting & analytics
  • Standard file & data storage
  • Prebuilt apps & integrations
  • Robust API
  • Onboarding guidance
  • Online, email, and phone support from ZenDesk

If your business only requires foundational support, ZenDesk does have some less expensive plans available. The cheapest option starts at 19 EUR per agent per month.


  • A wide range of customer service & customer experience features
  • A well-established, well-tested software
  • Can be used for internal & external knowledge bases
  • Unique integrations


  • Expensive
  • Not the best choice if you’re solely looking for an internal knowledge base software
  • Some reported issues with customer support
  • Not suitable for small businesses or start-ups
  • Can be clunky to use

3. HelpJuice: Intuitive

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HelpJuice is a comprehensive, cloud-based knowledge management software that's incredibly useful for both internal and external solutions. Its formatting and design is clear and modern, it has a wide range of detailed, powerful tools and it has a high level of customization across the board. It also has a few key qualities that really set it apart from the crowd.

Highly intuitive

First, HelpJuice is beginner-friendly and doesn't have a steep learning curve. It's designed to be easy to use and its interface is highly intuitive. If you still have trouble despite that, they also have impressive customer care. They'll even help you with your initial set up.

Reporting capabilities

HelpJuice also has rich reporting and analytical capabilities. Their wide variety of charts, graphs, charts, metrics, notes and more help you and your team measure productivity and constantly aim to improve. It's easy to determine what processes should be automated, what workflows should be changed and how to work smarter and not harder.

HelpJuice's biggest negative is the price. As one of the industry's most popular platforms, it doesn't come cheap.


HelpJuice's biggest negative is the price. As one of the industry's most popular platforms, it doesn't come cheap. While they do have a free 14 day trial, you have a limited amount of time to get to know their features.

After that, their most basic paid plan costs a whopping $120 USD monthly for 4 users. Their most expensive plan comes in at $368 USD monthly for unlimited users. As you can see, their pricing makes them more suitable for larger businesses or those with bigger budgets.

Last, HelpJuice is a great software, which justifies the cost to some. Nevertheless, they have pretty limited integrations, which is a definite drawback in relation to their pricing.


  • Useful for both internal and external self-service knowledge bases
  • Elegant, modern interface
  • Intuitive to navigate
  • Great customer care
  • Easy to customize
  • Impressive reporting & analytical features
  • Great search engines functionalities


  • Expensive
  • Limited integrations
  • Some features are clunky and need improvements
  • New users will face a learning curve

4. Confluence: A solutions for teams who love Atlassian products

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You might already be familiar with the name Atlassian as they're the company behind a wide variety of software on the market today such as Jira. What you might not have heard of is Confluence, their internal knowledge management solution.

Confluence isn't the fanciest knowledge base software out there and it isn't suitable for customer service needs, but it could be perfect for you if you're looking for a simple tool for your team's internal use.

Template variety

Confluence comes with a wide range of templates to choose from, which comes in handy if you're starting your professional knowledge base from scratch.

Scale your business safely

Atlassian is a great knowledge base for teams that are growing fast. They have impressive features that allow you to scale your business while knowing that all your information is organized and securely stored.

  • Privacy, encryption & compliance: Confluence is GDPR and Privacy Shield compliant. They also have a thorough risk management program and allow their users to verify security with SOC2, SOC3, ISO 27001, ISO 27018, PCI DSS, and more.
  • Administration & security features: Feel safe bringing people onto your team and into your knowledge base with administration and security features like SAML SSO, 2-step verification, and automated user provisioning.
  • Grow your business without any hassle: Confluence offers robust insights, advanced administrative controls, unlimited storage, a 99.9% uptime SLA, and 24/7 customer support.


When it comes to pricing, Confluence is reasonable. First of all, they have an always free plan for 10 users. This is perfect for small businesses or start-ups that need a budget-friendly documentation solution for their first steps.

After that, their paid plans range between $5 and $10 USD per user per month. They also have an enterprise plan that’s available upon consultation, although it’s billed annually.


  • Extremely straightforward and easy to use
  • Budget-friendly
  • Good internal knowledge base solution
  • A wide range of ready-to-use templates available
  • Great for small teams
  • Robust security features


  • Doesn’t work as an external knowledge base solution
  • Simple software with limited features
  • The app runs a bit slowly
  • Search functionalities need improvement
  • Bugs with page formatting

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5. HelpCrunch: An affordable, all-around knowledge base solution

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HelpCrunch calls itself an all-in-one customer communication platform, and it's a great option if you're a small or medium business that wants to set up a simple, cost effective customer help center.

HelpCrunch really stands out in the customer service department as it offers ticketing, email marketing, live chats and pop-ups. It's easy to use, has an easily customizable appearance and is perfect for all the most common customer service concerns you might have. It also has (fairly basic) knowledge base functionalities included that are perfect for smaller enterprises.

SEO customizable

Although HelpCrunch's knowledge base software isn't as robust as some of the other options on this list, it does have a couple exciting features. First, you can customize the SEO settings of all the articles and other content in your knowledge base, which is very convenient if you're working on your SERPs. Their knowledge management software is also easy to categorize and have additional access control features.

Email marketing capabilities

A feature that makes HelpCrunch unique is their email marketing abilities. It’s very convenient to have this built into a customer communication platform, and this isn’t something that all knowledge base softwares offer.

HelpCrunch’s email marketing software allows users to send out manual and automatic email communications, and also integrates with chats. They also have pre-made email templates that will save you time putting together newsletters and marketing messages if you don’t already have an example to work off of.

HelpCrunch’s email marketing software also does more than just the basics. Some of their more unique email features include:

  • Live audience segments
  • Custom user attributes
  • Delayed and auto messages
  • Advanced formatting and editing capabilities
  • Chat transcripts


Unfortunately, HelpCrunch doesn’t have a free plan. However, they do have a 14-day trial that you can use to get your bearings and determine whether their software is right for your team.

HelpCrunch’s paid plans range between 15 and 25 EUR per month per team member. That’s relatively affordable when considering the range of customer communication services their software offers. They also offer custom enterprise plans that are available upon consultation.

Last but not least, all HelpCrunch’s plans stand out because they offer unlimited contacts and free migration from other platforms.


  • Affordable
  • A great all-around customer care solution
  • Customizable appearance
  • Perfect for small & medium-sized businesses
  • Impressive external knowledge base capabilities, while also working for internal knowledge bases.
  • Email marketing capabilities
  • SEO customization


  • Not an ideal solution for larger organizations
  • Fairly basic knowledge base capabilities, especially internal ones
  • Still some missing features & bugs
  • Mobile apps still need improvement
  • Reporting features could be more robust

6. Document360: knowledge management for bigger teams

▷ 7 Best Knowledge Base Softwares & Apps In 2022 [Pricing and Reviews] (6)

Document360 is a cloud-based knowledge base platform that works well for both internal and external uses. It's used by many large organizations such as Microsoft, Reggora and Stackify. This popularity with big companies is largely due to its wide array of collaboration features and its detailed analytical and reporting capabilities.

Overall, if you can get your head wrapped around the price tag and don’t need a customer service solution, this could be a great option for your team.


Document360 strikes a great balance between being easy to use and having a wide range of handy features such as a markdown editor, different levels of access, intelligent search functions, collaboration tools and search & performance overviews to name a few. It's also very well-designed and its interface has a minimal, easily digestible appearance.

Great knowledge base features

Document360 does a great job of providing users with a powerful, intuitive knowledge base portal. Team members of all kinds will love using it to put together your internal knowledge base, that’s for sure. Some of our favourite features include:

  • A category manager that creates up to 6 levels of categories and subcategories
  • Markdown and WYSIWYG editors
  • Document versioning & rollback
  • In-depth analytics
  • Impressive security with SSL everywhere, database encryption, 100% cloud-based architecture, enterprise SSO, and auditing
  • Drive storage
  • The ability to manage several different knowledge management software from one portal (each with their own domain and branding)


Document360’s pricing is a little bit confusing. They don’t have a free plan, but they do have a free trial you can use to get started. After that, their cheapest paid plan includes 2 team accounts and is $59 USD per project per month. You also have to pay additional fees for additional team accounts and storage.

From there, Document360’s paid plans range between $179 USD and $359 USD per project per month. They also have custom enterprise plus plans available upon consultation. Your decision really depends on the size of your team and what features you need.

As you can see, this software is on the expensive side. That’s the main reason it isn’t popular with smaller organizations and teams.

It’s also worth pointing out that Document360 has limited integrations and lacks full customer service functionalities, which is strange when compared with the cost of the software.


  • Great collaboration features
  • Works for internal & external knowledge bases
  • Thorough reporting & analytics
  • Easy-to-use, visual & intuitive interface
  • 24/7, responsive customer support
  • Still a growing product with new features being released


  • On the pricey side
  • Limited integrations
  • Not an all-in-one solution because of lack of customer service functionalities
  • Search functions could be improved

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7. HubSpot Service Hub: Great customer experience for large organizations

▷ 7 Best Knowledge Base Softwares & Apps In 2022 [Pricing and Reviews] (7)

Last but not least, we'd be remiss not to mention the HubSpot Service Hub if you're looking for an exceptional customer service software.

It's truly a one-stop-shop for your customer care needs as it provides all the functionalities you could possibly dream up. That extends from knowledge base to help desks to surveys to reporting to live chats. The Hubspot Service Hub unites all your customer service data and allows you to manage it intuitively in one easy place.

Easy onboarding

The HubSpot Service Hub is designed to be user-friendly for the professionals who use it, too. It's easy to customize your online space to look exactly how you want and get organized in no time. No matter your experience level or familiarity with the software, it's incredibly easy to get started developing your example knowledge base. If you have any questions, HubSpot truly walks the walk and will guide you with a demo.

HubSpot also offers multi-language support, content management, detailed analytics & reporting features and different levels of access.

Truly a software you can use for your whole business

HubSpot is a big name and has a variety of different products available. They’re all great in their own right (their Service Hub is one of them), but they truly work wonders when used together. For this reason, if you’re a larger organization with diverse CRM needs or scaling potential, the availability of these additional software products is a great feature:

  • MarketingHub that helps grow traffic, convert visitors, and run inbound marketing campaigns at scale.
  • SalesHub gets deeper insights into prospects, automates tasks, and closes deals faster.
  • CMSHub that works well for marketers, developers, and customers.
  • OperationsHub is the newest HubSpot product. It syncs your apps, cleans customer data, and automates your processes.


HubSpot is without a doubt best suited to larger organizations with a decent budget to put towards a knowledge base software and/or customer relationship management solution. Their paid plans don’t come cheap and are likely out of reach for small businesses.

If you have a start-up, you might be eligible for the HubSpot for Startups Program. This program offers up eligible start-ups up to 90% off.

HubSpot’s Service Hub doesn’t have a free plan. If you’re only using the ServiceHub and none of their other software products, the most basic paid plan starts at 46 EUR per month for 2 paid users. After that, their other paid plans come in at a whopping 368 EUR or 1104 EUR per month.

You can also save money and get better deals on HubSpot’s software by bundling different software products together or committing annually rather than monthly.


  • One-stop-shop for all your customer service needs
  • Incredible external knowledge base solution (and more)
  • Easy to customize your interface
  • Intuitive to use with a low learning curve
  • A variety of software products to add when needed
  • Consistently releasing new features and improving services


  • Not suitable for any type of internal knowledge base
  • Very expensive
  • Interfaces and apps sometimes run slowly and have bugs
  • Steep paywall
  • Some find the interface too busy

Comparison Table of the Best Knowledge Bases for 2022

Knowledge Base Features Price
1. Slite Cloud Based, user-friendly, perfect for remote teams and employee onboarding. Free
2. ZenDesk Unique integrations, standard customer service and ticketing functionalities. $49 after free trial
3. HelpJuice Beginner-friendly; wide variety of charts, graphs, charts, metrics, notes. $120 monthly after free trial
4. Confluence Wide range of templates and features Free plan available
5. HelpCrunch Easy to use; offers ticketing, email marketing, live chats and pop-ups $15 monthly after free trial
6. Documents 360 Variety of collaboration features and detailed analytical capabilities $49 monthly per project
7. Hubspot Provides all the functionalities your customer care team needs Starts at $45 monthly

What is a knowledge base or knowledge management software?

At its most basic, a knowledge base software is a database where a wide range of information is stored. Nowadays knowledge management software is located online and most of it's storage is cloud-based. Companies use them to manage, organize and store their most important information and documentation for a variety of purposes. Essentially, they act as the brain of many companies.

Some companies use knowledge management software for internal purposes, while others use them for external communications and customer support.

Knowledge management software is becoming increasingly popular as of late as companies are looking for ways to optimize their data storage. It's also being chosen over corporate wikis as they allow for a higher degree of content oversight.

Indeed, rather than having information spread across different platforms and systems in the form of widgets, social media platforms, apps, email chains, Slack accounts, tools and computer systems, it's much more convenient to have all the most important data located in a central, easily-accessible place.

Knowledge base software features you should keep in mind

There are tons of different options out there in terms of knowledge management software nowadays. If you're trying to find the right solution for you and your team, be sure to keep an eye out for the following features. Trust us, they'll make your life much easier in the long run!

1. Search engine or search system features

The bigger your knowledge base gets, the more difficult it will be for you to find the information you need. Knowledge management solutions only really work if the answers to your questions are right at your fingertips. This is what makes effective search engines or search systems features so important in knowledge base software.

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2. User-friendly backend

At the end of the day, your entire team should be using your knowledge base. They will likely have different levels of technological ability. As such, the more user-friendly your knowledge base system is, the better. Avoid those with a steep learning curve or risk that they will never get used.

3. Effective reporting & analytics

It’s a great idea to keep track of how your knowledge management solutions are being used. Whether you have an internal or external knowledge base, analytics can help measure the success of your resource and determine how it’s being used:

  • What content is being viewed the most?
  • Who is writing what content?
  • What content is being searched for the most?

4. Attachment functionalities

Whether you’re putting together an internal or external knowledge base, it’s a great idea to pick a software that has a variety of attachment functionalities. That makes it easy to put together the documentation you need and use any resources you already have.

5. Responsive support team & support agents

No matter how user-friendly your knowledge base software is, you’ll always have a few issues come up when you’re getting started. The best way to ensure that those issues get resolved fast is choosing a software that you know has a responsive support team and support agents.

6. An organization or categorization system

Similar to search functionalities, a good organization or categorization system is essential in a knowledge base software. This is because a knowledge base can get overwhelming fast if you collect tons of information without any method to the madness. As you build your company’s knowledge base, keep things as organized as possible.

Types of knowledge base software

There are 2 main kinds of knowledge base softwares: internal and external. So, who uses a given knowledge base software depends on what kind of software they're using.

Internal knowledge base software

Internal knowledge base softwares (B2T) is normally online a knowledge management software that team members use to access private, confidential or otherwise not publicly available information. Some also refer to these as private knowledge bases.

External knowledge base software

External knowledge base softwares (B2C) act as self-service customer service solutions. Customers and clients use them as help desks and they're important customer experience tools.

Knowledge base softwares are normally sold as software as service (SaaS), but there are also open-source knowledge base tools out there. This allows for a higher level of html editing and customization, among other things.

What's the purpose of a knowledge base software?

There's so much a knowledge base software can do for you, your team and your business (whether you use it internally or externally). A few of the main key benefits include:

Effective storage

This may be the most obvious benefit, but it's also one of the most important. Using a knowledge base software ensures that all your most important company knowledge is centralized, organized and stored securely. You won't have to worry about finding lost information stored in multiple places, across various apps or with different people.

Increased productivity

When information is readily available and easy to find, less time is wasted and productivity increases. This applies to both internal, external and private knowledge bases. Customers that can get their own questions answered online spend less time talking to support agents. Employees with easy access to common questions and company information spend less time consulting their coworkers and superiors about the same things over and over again.

Easy employee onboarding

This mainly applies to internal knowledge base. With all the new knowledge that goes into starting a job at a new company, employee onboarding is a time-consuming process. It doesn't matter if we're talking about startups or large organizations, onboarding new employees can eat up a lot of managers' or human resources professionals' workdays.

Using an internal knowledge base software adds a degree of automation to employee onboarding. This gives new hires access to everything they need from day 1, saving everybody time. It also helps save on some of the time and resource expenses associated with training.

Great customer experience

This mainly applies to external knowledge base. When used correctly, knowledge base software acts as help desk software and is a wonderful customer service tool. This can really empower customers to self-help and solve their own problems in real-time. It also gives off a great impression of your business. Your customers will appreciate that you've taken the time to put together key resources they need, and it leaves the precious customer support tickets for more complicated issues.

Impressive consistency

Company information and documentation is dynamic... it's always being updated, changed and edited. It's easy for data to become outdated, and fast. When everyone has access to the same, most up-to-date versions of key company data, you'll avoid miscommunications and be sure that what everyone is seeing and sharing is accurate. Knowledge base software helps ensure this.

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What is the best knowledge base? ›

10 of the Best Knowledge Base Tools in 2022
  • Helpjuice. via Helpjuice. ...
  • ProProfs Knowledge Base. via ProProfs Knowledge Base. ...
  • Freshdesk. via Freshdesk. ...
  • Zendesk. via Zendesk. ...
  • Hubspot. via HubSpot. ...
  • Zoho Desk. via Zoho Desk. ...
  • Confluence. via Atlassian. ...
  • HappyFox. via HappyFox.
27 Sept 2022

What is the best knowledge management software to choose? ›

But since each tool is uniquely designed, not every solution is the best fit for your organization.
Key Functionalities to Consider in Knowledge Management Software
  1. Accuracy. ...
  2. Relevancy. ...
  3. Speed. ...
  4. Ability to Update Information and Add New Content. ...
  5. Feedback Loop to Create Employee Engagement.

Which application is used in knowledge database? ›


Best knowledge base software for creating a self-service portal. If you're looking for standalone knowledge base software, Document360 could be a good option. They have a user-friendly interface and search capabilities, and you're able to create both internal and external knowledge bases using their tool.

Does Microsoft have a knowledge base tool? ›

INTRODUCTION. The Microsoft Knowledge Base has more than 150,000 articles.

How much is a knowledge base? ›

Typically, the prices range between $5 to $60 per month per user. However, many knowledge base software has free versions that you can use with a limited team for limited services. In the end, it depends on how many users you have, how big is your knowledge base, and much content you need to upload on it.

How much does it cost to build a knowledge base? ›

One common method knowledge base software companies use for determining the price of a knowledge base is a cost per user. If you break it down for cost per user, a knowledge base can cost you anywhere from $5/user per month up to more than $400/user per month. Most companies have a discount for an annual subscription.

What are the 3 major knowledge management systems? ›

There are three major types of knowledge management systems: enterprise wide knowledge management systems, knowledge work systems, and intelligent techniques.

What is the most popular learning management system? ›

  • The Best Learning Management Systems of 2022.
  • TalentLMS.
  • Absorb.
  • iSpring.
  • Docebo.
  • D2L Brightspace LMS.
  • Blackboard Learn LMS.
30 Sept 2022

What are the 3 main areas of knowledge management? ›

Knowledge management can be separated into three main areas: Accumulating knowledge. Storing knowledge. Sharing knowledge.

Which database is best for apps? ›

Choosing a Database for Mobile Application Development
  1. MySQL. MySQL is one of the most well-known SQL databases on the market, so it is also commonly used within the development of mobile applications. ...
  2. PostgreSQL. ...
  3. MongoDB. ...
  4. Amazon Web Services DynamoDB. ...
  5. Couchbase.
17 Jun 2022

What is the best database for applications? ›

PostgreSQL. A unique relational database, PostgreSQL is the best database for Android and iOS apps. Developers can customize this database as they want; that's why it's the most preferred mobile app database.

Does Google offer a knowledge base? ›

Google's search results sometimes show information that comes from our Knowledge Graph, our database of billions of facts about people, places, and things.

Does Office 365 have a knowledge base? ›

SharePoint is included in your Microsoft 365 license so there are no extra costs for a knowledge base. Employees already know how to use Microsoft tools, if not SharePoint specifically. This means less time and effort is required for people to start using your SharePoint knowledge base.

What are the 8 Microsoft applications? ›

Apps and services
  • Microsoft Teams.
  • Word.
  • Excel.
  • PowerPoint.
  • Outlook.
  • OneNote.
  • OneDrive.

What 3 things are needed to create a knowledge base? ›

7 Steps To Create A Knowledge Base
  • Step 1: Conduct research to determine knowledge base need. Understanding the utility of a knowledge base is one thing. ...
  • Step 2: Determine type of knowledge base. ...
  • Step 3: Develop knowledge base structure. ...
  • Step 4: Establish SMEs to create content. ...
  • Step 5: Write knowledge resources.

What is a professional knowledge base? ›

The CILIP Professional Knowledge and Skills Base (PKSB) is the sector skills standard for the information, knowledge, library and data profession. It has been developed in consultation with employers, practitioners, sector experts and learning providers.

What is Microsoft Knowledge Base package? ›

It contains information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often referred to by their Knowledge Base (KB) ID.

How do you build a strong knowledge base? ›

How To Create a Knowledge Base
  1. Identify the Purpose / Need of your Knowledge Base. ...
  2. Define the Core Elements Of Your Knowledge Base. ...
  3. Prepare Your Knowledge Base Structure. ...
  4. Prepare Content for Your Knowledge Base. ...
  5. Organize Knowledge Base Content. ...
  6. Write New Articles for Your Knowledge Base. ...
  7. Optimize Your Knowledge Base For SEO.
7 Oct 2022

How do I create a Google knowledge base? ›

Click on knowledge bases, then the +Create new button at the top of the knowledge bases page: In the menu that pops up enter a name for the knowledge base and choose a language: You will see a list (currently empty) of all documents that are part of this knowledge base. To add a document, click +Create New.

What are the 4 pillars of knowledge management? ›

To achieve a constant flow of information, continuous transfer of knowledge, and effective sharing of experience, an organization has to focus on four pillars: people, platforms, processes, and culture.

What are the 4 types of knowledge management? ›

The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. You need defined processes to manage and measure knowledge flows.

What are the 4 types of management systems? ›

The four management systems as identified by Likert were:
  • Exploitative Authoritative.
  • Benevolent Authoritative.
  • Consultative.
  • Participative.

Which learning tool is best? ›

Top 10 Study Tools
  • Quizlet.
  • Kahoot!
  • Quizizz.
  • alta.
  • Brainscape.
  • Studypool.
  • Desmos.

What is the biggest learning platform? ›

Udemy. With more than 180,000 courses and 60,000 instructors, Udemy is the largest online learning platform out there, covering every niche you can think of.

What is the most popular learning website? ›

The platforms enable you to learn the best free online courses.
  • 1) Coursera.
  • 2) Udemy.
  • 3) Udacity.
  • 4) Edx.
  • 5) LinkedIn Learning.
  • 6) Skillshare.
  • 22) Memrise.
8 Oct 2022

What are the 6 areas of knowledge? ›

TOK distinguishes between eight areas of knowledge. They are mathematics, the natural sciences, the human sciences, the arts, history, ethics, religious knowledge systems, and indigenous knowledge systems. The knowledge framework is a device for exploring the areas of knowledge.

What are the six parts to knowledge management? ›

Although this is not a comprehensive list, here are six tips for making knowledge management work.
  • Strategize. ...
  • Capture Expertise. ...
  • Go Public. ...
  • Learn Social Media. ...
  • Know Your Mining Tools. ...
  • Collect Knowledge.
30 Apr 2010

What are the top 5 barriers to knowledge management? ›

Read on to learn the TOP 5 barriers of knowledge sharing and how you can overcome them:
  • Barrier #1: Lack of time. ...
  • Barrier #2: Resistance to change. ...
  • Barrier #3: Lack of participation. ...
  • Barrier #4: Unnecessarily complicated tools. ...
  • Barrier #5: Anxieties about job security.
15 Feb 2022

Which database should I learn in 2022? ›

MySQL. MySQL is one of the most popular databases to use in 2022 in the computer world, especially in web application development. The main focus of this database is on stability, robustness, and maturity. The most popular application of this database is for web development solutions.

Which database is most in demand? ›

As of August 2022, the most popular database management system (DBMS) in the world was Oracle, with a ranking score of 1260.8; MySQL and Microsoft SQL server rounded out the top three.

What is the most popular database software? ›

Finally, according to DB-Engines ranking, as of March 2022*, these are the top 10 database management systems:
  • Microsoft SQL Server.
  • PostgreSQL.
  • MongoDB.
  • Redis.
  • IBM DB2.
  • Elasticsearch.
  • Microsoft Access.
  • SQLite.
17 Mar 2022

Which database is trending now? ›

Most Popular Databases In The World
3Microsoft SQL Server1040.26
21 more rows
17 Jan 2022

What are the 4 types of database? ›

A relational database management system is one of four common types of systems you can use to manage your business data.
The other three include:
  • hierarchical database systems.
  • network database systems.
  • object-oriented database systems.

Which is fastest database? ›

Cassandra is arguably the fastest database out there when it comes to handling heavy write loads. Linear scalability. That is, you can keep adding as many nodes to a cluster as you want, and there will be a zero increase in complexity or brittleness of the cluster. Unmatched partition tolerance.

What are the two main types of databases? ›

Databases are widely divided into two major types or categories, namely, Relational or Sequence Databases and Non-relational or Non-sequence databases or No SQL databases.

What is the main use of SQL? ›

The intention of SQL (often pronounced sequel) is to store, retrieve, manage and manipulate data within a database management system. SQL was developed by IBM in the early 1970s, and became commercially available in 1979. It is globally accepted as the standard relational database management system (RDBMS).

How do I get a verified knowledge panel on Google? ›

Get verified on Google
  1. If you don't have one, create a Google Account.
  2. Go to Google Search.
  3. Search for yourself or the entity that you represent and find its knowledge panel.
  4. At the bottom, click Claim this knowledge panel. ...
  5. Review the information.

Who gets a Google knowledge panel? ›

We discuss this topic in-depth in our Local SEO training. In the end, Google will decide whether or not to show a knowledge panel for your business. Relevance, distance, and the prominence of the business are all important aspects for Google in determining if it will show one.

Is a knowledge base good for SEO? ›

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

Is Office 365 cheaper than on premise? ›

Per user licensing is comparable, typically cheaper than on-premise licensing. While Office 365 licensing is per month, it adapts to the needs of your organization.

What is the difference between Office and Office 365? ›

Microsoft 365 includes the robust Office desktop apps that you're familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time.

What are the 7 application software? ›

Types of Application Software
  • Web browsers.
  • Presentation software.
  • Spreadsheet software.
  • Graphic software.
  • Word processors.
  • Database software.
  • Multimedia software.
  • Education software.
15 Jun 2022

What is the 5 commonly use of application software? ›

Application software, or simply applications, are often called productivity programs or end-user programs because they enable the user to complete tasks, such as creating documents, spreadsheets, databases and publications, doing online research, sending email, designing graphics, running businesses, and even playing ...

What are the 3 types of applications program? ›

Understanding the different types of application software will help you save cost, time, and resources, enhance productivity, and improve decision-making. Application software can be broadly classified into General Applications, Business Applications, and Custom Developed Applications.

› collaboration-software › micros... ›

View the best Knowledge Management software that integrates with Microsoft 365 in 2022. Compare verified user ratings & reviews to find the best match for y...
A guide to using Microsoft software to build an internal knowledge base and the pros and cons of using SharePoint for a knowledge base.
Use your favorite apps from within Microsoft Teams.

What is the base form of knowledge? ›

Knowledge Base Definition

A knowledge base is a centralized database for spreading information and data. Knowledge bases support collecting, organizing, retrieving, and sharing knowledge. There are two main forms of knowledge bases: machine-readable and human-readable.

What 3 things are needed to create a knowledge base? ›

7 Steps To Create A Knowledge Base
  • Step 1: Conduct research to determine knowledge base need. Understanding the utility of a knowledge base is one thing. ...
  • Step 2: Determine type of knowledge base. ...
  • Step 3: Develop knowledge base structure. ...
  • Step 4: Establish SMEs to create content. ...
  • Step 5: Write knowledge resources.

What are the three levels of knowledge base? ›

At any point, we can describe a knowledge-based agent at three levels: The knowledge level is the most abstract; we can describe the agent by saying what it knows. The logical level is the level at which the knowledge is encoded in sentences. The implementation level is the level that runs on the agent architecture.

What are the 4 types of knowledge? ›

He distilled knowledge into four types: Factual, Conceptual, Procedural and Metacognitive.

What are the 2 forms of knowledge? ›

Generally speaking, there are two types of knowledge—explicit knowledge and tacit knowledge.

Is HubSpot knowledge base free? ›

HubSpot's Help Center provides free tools and training to help businesses and individuals grow. It has a Knowledge Base section that provides tons of knowledge to readers in the form of user guides, quick answer documents, HubSpot user groups, and community discussions.

What is a SaaS knowledge base? ›

It is a centralized repository of self-service content including tutorials on how to get set up with the product and reference material for key features. Why SaaS companies need a knowledge base? If your company already has an FAQ section you might think this is all the information your customers will need.

Is Google a knowledge base? ›

The Google Knowledge Graph is a knowledge base from which Google serves relevant information in an infobox beside its search results. This allows the user to see the answer in a glance. The data is generated automatically from a variety of sources, covering places, people, businesses, and more.

How do you build a strong knowledge base? ›

How To Create a Knowledge Base
  1. Identify the Purpose / Need of your Knowledge Base. ...
  2. Define the Core Elements Of Your Knowledge Base. ...
  3. Prepare Your Knowledge Base Structure. ...
  4. Prepare Content for Your Knowledge Base. ...
  5. Organize Knowledge Base Content. ...
  6. Write New Articles for Your Knowledge Base. ...
  7. Optimize Your Knowledge Base For SEO.
7 Oct 2022

What are the two basic parts of most knowledge based systems? ›

Thus, a knowledge-based system has two distinguishing features: a knowledge base and an inference engine.

What are the 4 spheres of knowledge management? ›

The best four components of knowledge management are people, process, content/IT, and strategy.

What are the 3 main areas of knowledge management? ›

Knowledge management can be separated into three main areas: Accumulating knowledge. Storing knowledge. Sharing knowledge.


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